Customer Service Tips - Having A Thick Skin

You know the old saying “the customer’s always right”. There’s truth to that.

No matter what, your customer’s happiness is your primary goal. If a customer is completely unreasonable, just be human and level with them. Let them know you’re doing your best.

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Customer Service Tips - Ask Customer If They Understand You

Make sure your customers do not misinterpret what are you trying to say. You don’t want your customers to think they’re getting 25% discount when they’re actually getting 25% off if they have a membership. Ask customers if they understand what you’re saying.

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Customer Service Tips - Be Emphatic, Be Patience, Be Consistent

Some of your customers will be full of questions, some just chatty, and others plain mad.

You must be prepared to empathize customers and handle all of them and provide the same level of service every time.

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Customer Service Tips - Customer First

A very common but very powerful customer service tips is to put your customers first.

This means doing everything in your power to meet their needs and seeing things from the customer’s perspective.

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Customer Service Tips - Smile

As simple as it may sound, a smiling face is sure to make your customers feel welcomed.

It sets the tone of conversation, makes you more approachable.

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Impactful Presentation Tips - Byte-Size Info

We use presentation slides to aid our presentation, not to replace us as a presenter.

Thus, break your ideas into byte-size information and put it into the slide. Studies have shown that information is retained better when it’s broken down into bite-sized chunks.

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Impactful Presentation Tips - Reduce Your Slide Pages

Nobody wants to sit through pages and pages of slides. If possible, make sure that your slide is not more than 10 slides in total.

By keeping your slide deck to 10 slides, even if your presentation is 30 minutes long, you’ll give the audience a chance to digest the on-screen messages in line with your talk.

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Impactful Presentation Tips - Give Key Takeaways

When you want to wrap up your presentation, sum it up with key takeaways.

The conclusion is where you loop back to your original statement and give the audience some key takeaways on how they can put into practice what they’ve learned.

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Impactful Presentation Tips - Offer Body Of Evidence

Another impactful presentation tips is to offer a body of evidence.

The body of your presentation is where you hit ’em with the facts, quotes, and evidence to back up your main points.

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Impactful Presentation Tips - Prepare A Compelling Introduction

In order to execute an impactful presentation, you must have a compelling introduction.

Your introduction needs to briefly sum up what you’re going to talk about and why it’s useful or relevant to your audience.

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Impactful Presentation Tips - Get Someone To Review Your Work

A fresh pair of eyes can work miracles when it comes to refining your presentation. Get a trusted mentor or colleague to review your work.

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Impactful Presentation Tips - Edit Ruthlessly

At first you might have a huge amount of information and will wonder how you’re ever going get it down to six words per slide.

That’s OK. Keep editing ruthlessly until you’ve pared your message down to the bare essentials.

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Impactful Presentation Tips - Ensure Slide Content Is Neat & Aligned

Some audience could not stand wonky line on a slide or a badly pixelated graphic, as it will look like you did not prepare for your presentation. Make sure your text is aligned and neat.

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Impactful Presentation Tips - Consistent Design

Your presentation looks more professional if your design is consistent.

Stick with one font and one size throughout.

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Impactful Presentation Tips - Choosing Slides Color

In creating slides presentation, choosing a good slides color will awe your audience.

In choosing a color, bright ones can be dazzling, but too many can be off putting. Use the colors most relevant to your message.

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First Aid Myth & Facts - Use Ipecac Syrup If You Swallow A Poisonous Chemical

Myth:

Use Ipecac Syrup If You Swallow A Poisonous Chemical

Fact:

In the past, a medicine called ipecac syrup was used to cause vomiting. However, Ipecac syrup has been discontinued and should not be used.

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Training Recap - English For Hospitality | 1-2 Nov 2022

Assalamualaikum & salam sejahtera,

Here is a throwback on our English for Hospitality program, which had been conducted on 1-2 November 2022. For any inquiry or booking, please call me (Shah) at 011-25085983.

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