Customer Service Tips - Having A Thick Skin

You know the old saying “the customer’s always right”. There’s truth to that.

No matter what, your customer’s happiness is your primary goal. If a customer is completely unreasonable, just be human and level with them. Let them know you’re doing your best.

#AzmiShahrin

#TripleATraining

#HRDCTrainer

#HRDCTrainingProvider

#KursusKhidmatPelanggan

#CustomerServiceCourseKL

#CustomerServiceCourseMalaysia

Customer Service Tips - Ask Customer If They Understand You

Make sure your customers do not misinterpret what are you trying to say. You don’t want your customers to think they’re getting 25% discount when they’re actually getting 25% off if they have a membership. Ask customers if they understand what you’re saying.

#AzmiShahrin

#TripleATraining

#HRDCTrainer

#HRDCTrainingProvider

#KursusKhidmatPelanggan

#CustomerServiceCourseKL

#CustomerServiceCourseMalaysia

Customer Service Tips - Be Emphatic, Be Patience, Be Consistent

Some of your customers will be full of questions, some just chatty, and others plain mad.

You must be prepared to empathize customers and handle all of them and provide the same level of service every time.

#AzmiShahrin

#TripleATraining

#HRDCTrainer

#HRDCTrainingProvider

#KursusKhidmatPelanggan

#CustomerServiceCourseKL

#CustomerServiceCourseMalaysia

Customer Service Tips - Customer First

A very common but very powerful customer service tips is to put your customers first.

This means doing everything in your power to meet their needs and seeing things from the customer’s perspective.

#AzmiShahrin

#TripleATraining

#HRDCTrainer

#HRDCTrainingProvider

#KursusKhidmatPelanggan

#CustomerServiceCourseKL

#CustomerServiceCourseMalaysia

Customer Service Tips - Smile

As simple as it may sound, a smiling face is sure to make your customers feel welcomed.

It sets the tone of conversation, makes you more approachable.

#AzmiShahrin

#TripleATraining

#HRDCTrainer

#HRDCTrainingProvider

#KursusKhidmatPelanggan

#CustomerServiceCourseKL

#CustomerServiceCourseMalaysia

Impactful Presentation Tips - Byte-Size Info

We use presentation slides to aid our presentation, not to replace us as a presenter.

Thus, break your ideas into byte-size information and put it into the slide. Studies have shown that information is retained better when it’s broken down into bite-sized chunks.

#AzmiShahrin

#TripleATraining

#HRDCTrainingProvider

#PresentationSkillsCourseKL

#PresentationSkillsCourseMalaysia

Impactful Presentation Tips - Reduce Your Slide Pages

Nobody wants to sit through pages and pages of slides. If possible, make sure that your slide is not more than 10 slides in total.

By keeping your slide deck to 10 slides, even if your presentation is 30 minutes long, you’ll give the audience a chance to digest the on-screen messages in line with your talk.

#AzmiShahrin

#TripleATraining

#HRDCTrainingProvider

#PresentationSkillsCourseKL

#PresentationSkillsCourseMalaysia

Impactful Presentation Tips - Give Key Takeaways

When you want to wrap up your presentation, sum it up with key takeaways.

The conclusion is where you loop back to your original statement and give the audience some key takeaways on how they can put into practice what they’ve learned.

#AzmiShahrin

#TripleATraining

#HRDCTrainingProvider

#PresentationSkillsCourseKL

#PresentationSkillsCourseMalaysia

Impactful Presentation Tips - Offer Body Of Evidence

Another impactful presentation tips is to offer a body of evidence.

The body of your presentation is where you hit ’em with the facts, quotes, and evidence to back up your main points.

#AzmiShahrin

#TripleATraining

#HRDCTrainingProvider

#PresentationSkillsCourseKL

#PresentationSkillsCourseMalaysia

Impactful Presentation Tips - Prepare A Compelling Introduction

In order to execute an impactful presentation, you must have a compelling introduction.

Your introduction needs to briefly sum up what you’re going to talk about and why it’s useful or relevant to your audience.

#AzmiShahrin

#TripleATraining

#HRDCTrainingProvider

#PresentationSkillsCourseKL

#PresentationSkillsCourseMalaysia

Impactful Presentation Tips - Get Someone To Review Your Work

A fresh pair of eyes can work miracles when it comes to refining your presentation. Get a trusted mentor or colleague to review your work.

#AzmiShahrin

#TripleATraining

#HRDFTrainingProvider

#PresentationSkillsCourseKL

#PresentationSkillsCourseMalaysia

Impactful Presentation Tips - Edit Ruthlessly

At first you might have a huge amount of information and will wonder how you’re ever going get it down to six words per slide.

That’s OK. Keep editing ruthlessly until you’ve pared your message down to the bare essentials.

#AzmiShahrin

#TripleATraining

#HRDFTrainingProvider

#PresentationSkillsCourseKL

#PresentationSkillsCourseMalaysia

Impactful Presentation Tips - Ensure Slide Content Is Neat & Aligned

Some audience could not stand wonky line on a slide or a badly pixelated graphic, as it will look like you did not prepare for your presentation. Make sure your text is aligned and neat.

#AzmiShahrin

#TripleATraining

#HRDFTrainingProvider

#PresentationSkillsCourseKL

#PresentationSkillsCourseMalaysia

Impactful Presentation Tips - Consistent Design

Your presentation looks more professional if your design is consistent.

Stick with one font and one size throughout.

#AzmiShahrin

#TripleATraining

#HRDFTrainingProvider

#PresentationSkillsCourseKL

#PresentationSkillsCourseMalaysia

Impactful Presentation Tips - Choosing Slides Color

In creating slides presentation, choosing a good slides color will awe your audience.

In choosing a color, bright ones can be dazzling, but too many can be off putting. Use the colors most relevant to your message.

#AzmiShahrin

#TripleATraining

#HRDFTrainingProvider

#PresentationSkillsCourseKL

#PresentationSkillsCourseMalaysia

First Aid Myth & Facts - Use Ipecac Syrup If You Swallow A Poisonous Chemical

Myth:

Use Ipecac Syrup If You Swallow A Poisonous Chemical

Fact:

In the past, a medicine called ipecac syrup was used to cause vomiting. However, Ipecac syrup has been discontinued and should not be used.

#AzmiShahrin

#TripleATraining

#KursusFirstAid

#LatihanFirstAid

#BengkelFirstAid

#KursusCPR

#LatihanCPR

#BengkelCPR

Training Recap - English For Hospitality | 1-2 Nov 2022

Assalamualaikum & salam sejahtera,

Here is a throwback on our English for Hospitality program, which had been conducted on 1-2 November 2022. For any inquiry or booking, please call me (Shah) at 011-25085983.

#tripleAtraining

#traintodayforabettertomorrow

#pembelajaransepanjanghayat

#HRDCRegisteredTrainingProvider

#PembekalLatihanBerdaftarMOF

#PembekalLatihanBerdaftarKementerianKewangan

#PembekalLatihanBerdaftarEperolehan

First Aid Myth & Facts - Never Use A Tourniquet

Myth:

Never Use A Tourniquet

Fact:

Tourniquets have a bad rap in first aid. Used incorrectly, they have the potential to do irreparable harm. However, when they're needed, there's nothing better.

#AzmiShahrin

#TripleATraining

#KursusFirstAid

#LatihanFirstAid

#BengkelFirstAid

#KursusCPR

#LatihanCPR

#BengkelCPR

First Aid Myth & Facts - You Must Keep Head Injury Patients Awake

Myth:

You Must Keep Head Injury Patients Awake

Fact:

You do not need to keep head injury patients awake. Rather, go to your nearest emergency right away.

#AzmiShahrin

#TripleATraining

#KursusFirstAid

#LatihanFirstAid

#BengkelFirstAid

#KursusCPR

#LatihanCPR

#BengkelCPR

First Aid Myth & Facts - Drinking Alcohol Helps To Warm Up A Hypothermia Victim

Myth:

Drinking Alcohol Helps To Warm Up A Hypothermia Victim

Fact:

Alcohol makes you feel flush and warm but actually leads to hypothermia in cold weather.

#AzmiShahrin

#TripleATraining

#KursusFirstAid

#LatihanFirstAid

#BengkelFirstAid

#KursusCPR

#LatihanCPR

#BengkelCPR

First Aid Myth & Facts - Put Something In A Seizure Person Mouth To Avoid Them Biting Their Own Tongue

Myth:

Put Something In A Seizure Person Mouth To Avoid Them Biting Their Own Tongue.

Fact:

While somebody suffering a seizure may very well bite his or her tongue, it rarely becomes an airway emergency. Seizures look scary but generally do very little harm.

#AzmiShahrin

#TripleATraining

#KursusFirstAid

#LatihanFirstAid

#BengkelFirstAid

#KursusCPR

#LatihanCPR

#BengkelCPR

First Aid Myth And Fact - Treat Hyperventilation (Breathing Fast) With Paper Bag

Myth:

Treat Hyperventilation (Breathing Fast) With Paper Bag

Fact:

Paper bag is not a proper way to treat hyperventilation. In fact, is actually very dangerous. Do not use a paper bag for hyperventilation!

#AzmiShahrin

#TripleATraining

#KursusFirstAid

#LatihanFirstAid

#BengkelFirstAid

#KursusCPR

#LatihanCPR

#BengkelCPR

First Aid Myth And Fact - You Must Scrape Off Bee Stinger

Myth:

You Must Scrape Off Bee Stinger

Fact:

How fast you remove the stinger is much more important than how you remove it. Grab it, brush it, flick it, it doesn't matter. Just don't spend time digging through your wallet for an ATM card to scrape it off.

#AzmiShahrin

#TripleATraining

#KursusFirstAid

#LatihanFirstAid

#BengkelFirstAid

#KursusCPR

#LatihanCPR

#BengkelCPR

First Aid Myth And Fact - Apply A Hot Compress To A Sprained Ankle

Myth:

Apply A Hot Compress To A Sprained Ankle

Fact:

Cold is the best way to combat swelling. Heat could actually worsen the inflammation of the injury. For ankle sprains, apply a cold compress for a full 10 minutes and then continue to apply cold as needed.

#AzmiShahrin

#TripleATraining

#KursusFirstAid

#LatihanFirstAid

#BengkelFirstAid

#KursusCPR

#LatihanCPR

#BengkelCPR

First Aid Myth And Fact - Put Cold Red Meat On A Black Eye

Myth:

Put Cold Red Meat On A Black Eye

Fact:

Doing so could introduce bacteria that could result in an infection. Instead, grab a bag of frozen peas or a cold compress of some kind. It will help with swelling.

#AzmiShahrin

#TripleATraining

#KursusFirstAid

#LatihanFirstAid

#BengkelFirstAid

#KursusCPR

#LatihanCPR

#BengkelCPR

First Aid Myth And Fact - Put Your Head Back When You Have A Nosebleed

Myth:

Put Your Head Back When You Have A Nosebleed

Fact:

Don’t put your head back! Blood could flow down your throat and potentially into your stomach, which can cause nausea and vomiting.

#AzmiShahrin

#TripleATraining

#KursusFirstAid

#LatihanFirstAid

#BengkelFirstAid

#KursusCPR

#LatihanCPR

#BengkelCPR

Mitos Dan Fakta Pertolongan Cemas - Membiarkan Luka Terdedah Supaya Ianya Kering Dengan Sendiri

Mitos:

Membiarkan Luka Terdedah Supaya Ianya Kering Dengan Sendiri

Fakta:

Kebanyakan doktor sepakat menyatakan menutup luka anda adalah cara terbaik untuk mencegah kecederaan selanjutnya.

#AzmiShahrin

#TripleATraining

#KursusFirstAid

#LatihanFirstAid

#BengkelFirstAid

#KursusCPR

#LatihanCPR

#BengkelCPR

Mitos Dan Fakta Pertolongan Cemas - Menyapukan Alkohol Di Kulit Dapat Meredakan Demam

Mitos:

Menyapukan Alkohol Di Kulit Dapat Meredakan Demam

Fakta:

Alkohol kering dengan cepat. Justeru. ia memberikan sensasi sejuk di kulit anda. Namun, ia dapat menyerap ke dalam kulit dan boleh menyebabkan radang dan kegatalan.

#AzmiShahrin

#TripleATraining

#KursusFirstAid

#LatihanFirstAid

#BengkelFirstAid

#KursusCPR

#LatihanCPR

#BengkelCPR

Mitos Dan Fakta Pertolongan Cemas - Kencing Di Tempat Sengatan Obor-obor Dapat Meredakan Kesakitan Kesan Sengatan

Mitos:

Kencing Di Tempat Sengatan Obor-obor Dapat Meredakan Kesakitan Kesan Sengatan.

Fakta: 

Air kencing hanya berfungsi jika ianya berasid. Justeru, anda boleh menggantikannya dengan cuka kerana cuka mengandungi kendungan asid yang tinggi.

#AzmiShahrin

#TripleATraining

#KursusFirstAid

#LatihanFirstAid

#BengkelFirstAid

#KursusCPR

#LatihanCPR

#BengkelCPR

Mitos Dan Fakta Pertolongan Cemas - Hisap Kesan Gigitan Ular Untuk Mengeluarkan Racun Ular

Mitos:

Hisap kesan gigitan ular untuk mengeluarkan racun ular.

Fakta: 

Jika anda melakukan nya, anda juga akan menjadi mangsa racun ular tersebut. Cara terbaik ialah untuk mangsa mendapat rawatan segera di hospital.

#AzmiShahrin

#TripleATraining

#KursusFirstAid

#LatihanFirstAid

#BengkelFirstAid

#KursusCPR

#LatihanCPR

#BengkelCPR

Mitos Dan Fakta Pertolongan Cemas - Mentega Membantu Melegakan dan Menyembuhkan Luka Melecur

Mitos:

Mentega membantu melegakan dan menyembuhkan luka melecur.

Fakta: 

Mentega boleh menyebabkan luka melecur lebih teruk dan membuat rawatan doktor lebih sukar. 

#AzmiShahrin

#TripleATraining

#KursusFirstAid

#LatihanFirstAid

#BengkelFirstAid

#KursusCPR

#LatihanCPR

#BengkelCPR

Tahniah! PM Ke-10

Kami warga Triple A Training ingin mengucapkan tahniah kepada Dato Seri Anwar Ibrahim, atas perlantikan beliau sebagai Perdana Menteri Malaysia ke-10. Semoga Dato Seri memimpin Malaysia ke arah kemajuan dan kemakmuran.

#tripleAtraining

#traintodayforabettertomorrow

#pembelajaransepanjanghayat

#HRDCRegisteredTrainingProvider

#PembekalLatihanBerdaftarMOF

#PembekalLatihanBerdaftarKementerianKewangan

#PembekalLatihanBerdaftarEperolehan

Tips Pengucapan Awam - Tambah Moral Atau Pelan Tindakan

Apabila anda menamatkan cerita anda, tambahkan moral atau pelan tindakan. Apabila kita memberitahu orang untuk melakukan sesuatu atau memberi nasihat, mereka tidak mudah untuk menerima perkara tersebut, tetapi apabila anda bercerita dahulu, mereka akan lebih cenderung untuk bersetuju.

#TripleATraining

#HRDCTrainer

#HRDCTrainingProvider

#PembekalLatihanBerdaftar

#PembekalLatihanKementerianKewangan

#KursusPengucapanAwamKL

#KursusPengucapanAwam

Tips Pengucapan Awam - Menambah Penceritaan

Penceritaan ialah Ace-in-the-Hole dalam pembentangan / ucapan. Lebih banyak cerita yang anda sampaikan, lebih baik pembentangan / ucapan anda dan lebih banyak audien akan menyukai anda.

#TripleATraining

#HRDCTrainer

#HRDCTrainingProvider

#PembekalLatihanBerdaftar

#PembekalLatihanKementerianKewangan

#KursusPengucapanAwamKL

#KursusPengucapanAwam

Tips Pengucapan Awam - Fokuskan Bullet Points Anda Khas Untuk Audien

Sebaik sahaja anda menjadikan tajuk anda khusus kepada audien, bullet points anda juga perlu diubah. Semak dan tulis semula “bullet points” anda supaya ianya seragam dengan tajuk anda.

#TripleATraining

#HRDCTrainer

#HRDCTrainingProvider

#PembekalLatihanBerdaftar

#PembekalLatihanKementerianKewangan

#KursusPengucapanAwamKL

#KursusPengucapanAwam

Tips Pengucapan Awam - Fokuskan Tajuk Anda Khas Untuk Audien

Semak semula tajuk anda dan reka semula untuk memenuhi kehendak audien. Baca tajuk anda ada dan tanya kepada diri anda, ‘mengapa’ audien perlu mendengar ucapan ini? Apa pun jawapan kepada soalan tersebut haruslah ditambah pada tajuk.

#TripleATraining

#HRDCTrainer

#HRDCTrainingProvider

#PembekalLatihanBerdaftar

#PembekalLatihanKementerianKewangan

#KursusPengucapanAwamKL

#KursusPengucapanAwam

Tips Pengucapan Awam - Bermain Dengan Nada

Elakkan nada monotone semasa menyampaikan ucapan anda. Sebaliknya, reka bentuk ucapan anda dengan sewajarnya, dan lakukan usaha untuk menarik perhatian kepada perkataan atau frasa yang memerlukan penekanan.

#TripleATraining

#HRDCTrainer

#HRDCTrainingProvider

#PembekalLatihanBerdaftar

#PembekalLatihanKementerianKewangan

#KursusPengucapanAwamKL

#KursusPengucapanAwam

Tips Pengucapan Awam - Penggunaan Suara

Suara anda adalah alat terbaik anda apabila anda menyampaikan pembentangan ataupun ucapan, jadi gunakannya. Sekiranya anda senyap, audien akan mempersoalkan kredibiliti anda. Tingkatkan sedikit kelantangan anda untuk menunjukkan kepada audien bahawa anda mengawal situasi tersebut.

#TripleATraining

#HRDCTrainer

#HRDCTrainingProvider

#PembekalLatihanBerdaftar

#PembekalLatihanKementerianKewangan

#KursusPengucapanAwamKL

#KursusPengucapanAwam

Tips Pengucapan Awam - Gerakkan Badan Anda

Dalam kebanyakan situasi pembentangan dan pengucapan awam, pergerakan anda tidak dikekang. Ambil kesempatan ini, dan gerakkan badan anda.

#TripleATraining

#HRDCTrainer

#HRDCTrainingProvider

#PembekalLatihanBerdaftar

#PembekalLatihanKementerianKewangan

#KursusPengucapanAwamKL

#KursusPengucapanAwam

Tips Pengucapan Awam - Bercakap Secara Perlahan

Untuk kelihatan yakin apabila anda berucap, bercakaplah secara perlahan. Beri perhatian khusus kepada kelajuan ucapan anda ketika anda berlatih untuk menyampaikan ucapan anda.

#TripleATraining

#HRDCTrainer

#HRDCTrainingProvider

#PembekalLatihanBerdaftar

#PembekalLatihanKementerianKewangan

#KursusPengucapanAwamKL

#KursusPengucapanAwam

Tips Pengucapan Awam - Isyarat Badan

Apabila audien anda semakin ramai, isyarat badan anda juga semakin besar. Jika anda mempunyai podium, penonton tidak akan melihat isyarat badan anda melainkan anda membesarkannya.

#TripleATraining

#HRDCTrainer

#HRDCTrainingProvider

#PembekalLatihanBerdaftar

#PembekalLatihanKementerianKewangan

#KursusPengucapanAwamKL

#KursusPengucapanAwam

Tips Pengucapan Awam - Jadikan Gerak Badan Lebih Besar Daripada Badan Anda

Semakin besar dan lebar gerak badan anda, semakin yakin anda kelihatan. Ini kerana, apabila anda gementar, anda secara tidak sedar akan mengecilkan gerak badan anda. Justeru, gerak badan yang kecil menunjukkan kepada audien bahawa anda berasa terancam. 

#TripleATraining

#HRDCTrainer

#HRDCTrainingProvider

#PembekalLatihanBerdaftar

#PembekalLatihanKementerianKewangan

#KursusPengucapanAwamKL

#KursusPengucapanAwam

Tips Pengucapan Awam - Gunakan Tangan Anda

Kita secara semula jadi menggunakan tangan kita apabila berucap. Tetapi apabila kita berdiri untuk berucap, kita cenderung untuk mengunci bahasa badan kita. Turunkan tangan anda apabila anda memulakan ucapan, kemudian gunakannya untuk menerangkan perkara anda.

#TripleATraining

#HRDCTrainer

#HRDCTrainingProvider

#PembekalLatihanBerdaftar

#PembekalLatihanKementerianKewangan

#KursusPengucapanAwamKL

#KursusPengucapanAwam

Tips Pengucapan Awam - Bertenaga Dan Bersemangat

Bersemangat adalah rahsia pengucapan awam yang paling penting. Jika anda mempunyai tenaga dan semangat, audien anda akan menyukai anda, teruja tentang topik dan pembentangan anda.

#TripleATraining

#HRDCTrainer

#HRDCTrainingProvider

#PembekalLatihanBerdaftar

#PembekalLatihanKementerianKewangan

#KursusPengucapanAwamKL

#KursusPengucapanAwam

Tips Pengucapan Awam - Elakkan Menghafal Keseluruhan Ucapan Anda

Kebanyakan orang percaya bahawa jika mereka menghafal ucapan bertulis mereka, mereka akan berucap lebih baik. Namun, apa yang akan berlaku adalah, mereka akan terlupa ucapan mereka dan mereka menjadi panik.

#TripleATraining

#HRDCTrainer

#HRDCTrainingProvider

#PembekalLatihanBerdaftar

#PembekalLatihanKementerianKewangan

#KursusPengucapanAwamKL

#KursusPengucapanAwam

Tips Pengucapan Awam - Elakkan Menulis Perkataan Demi Perkataan

Jangan menulis isi kandungan anda perkataan demi perkataan. Anda mungkin hanya membacanya kepada audien dan mereka akan merasa bosan apabila anda melakukannya.

#TripleATraining

#HRDCTrainer

#HRDCTrainingProvider

#PembekalLatihanBerdaftar

#PembekalLatihanKementerianKewangan

#KursusPengucapanAwamKL

#KursusPengucapanAwam

Tips Pengucapan Awam - Kegelisahan Anda Tidak Terlihat

Audien biasanya tidak dapat melihat tangan anda yang terketar-ketar, atau tapak tangan anda yang berpeluh. Kegelisahan berlaku apabila kita mula memikirkan tentang gejala ini dan menyebabkan kita hilang tumpuan. Secara fitrah, kebanyakan dari kita memberi tumpuan kepada diri mereka sendiri, bukan kepada anda.

#TripleATraining

#HRDCTrainer

#HRDCTrainingProvider

#PembekalLatihanBerdaftar

#PembekalLatihanKementerianKewangan

#KursusPengucapanAwamKL

#KursusPengucapanAwam

Tips Pengucapan Awam - Pengawalan Pernafasan

Apabila anda gugup, anda akan cenderung untuk berasa sesak nafas. Apabila ini berlaku, anda tidak akan mempunyai oksigen yang mencukupi. Ini akan menjadikan panik lebih hebat. Justeru, berhenti dan tarik nafas anda dengan dalam untuk menenangkan diri anda.

#TripleATraining

#HRDCTrainer

#HRDCTrainingProvider

#PembekalLatihanBerdaftar

#PembekalLatihanKementerianKewangan

#KursusPengucapanAwamKL

#KursusPengucapanAwam

Tips Pengucapan Awam - Tips Apabila Kehilangan Idea

Jika anda kehilangan idea dan berasa panik, anda mungkin mempunyai banyak ‘bullet points’ yang sukar untuk diingati. Jika ini berlaku, anda harus kembali ke draf anda dan reka semula ucapan anda.

#TripleATraining

#HRDCTrainer

#HRDCTrainingProvider

#PembekalLatihanBerdaftar

#PembekalLatihanKementerianKewangan

#KursusPengucapanAwamKL

#KursusPengucapanAwam

Tips Pengucapan Awam - Ketakutan Pengucapan Awam

Semasa anda menyampaikan ucapan anda, anda mungkin mula mengalami gejala ketakutan bercakap di khalayak awam seperti gementar. Usah risau. Gejala itu adalah normal. Selepas anda berlatih berkali-kali, rasa gugup akan turun dengan ketara.

#TripleATraining

#HRDCTrainer

#HRDCTrainingProvider

#PembekalLatihanBerdaftar

#PembekalLatihanKementerianKewangan

#KursusPengucapanAwamKL

#KursusPengucapanAwam

Tips Pengucapan Awam - Penyampaian Tanpa Alat Bantuan

Latih ucapan anda tanpa nota. Hanya tulis tiga hingga lima perkara penting pada slaid atau carta selak dan berlatih menyampaikan pembentangan dengan mengembangkan cerita anda. Hasilnya, anda hanya perlu mengingati cerita yang ingin anda gunakan untuk setiap isi kandungan anda.

#TripleATraining

#HRDCTrainer

#HRDCTrainingProvider

#PembekalLatihanBerdaftar

#PembekalLatihanKementerianKewangan

#KursusPengucapanAwamKL

#KursusPengucapanAwam

Tips Pengucapan Awam - Elakkan Maklum Balas Video

Maklum balas video adalah salah satu cara yang berkesan untuk mengembangkan bakat pengucapan awam, tetapi juga boleh melemahkan semagat anda apabila anda dikritik hebat oleh audien. Elakkan maklum balas video melainkan anda mempunyai jurulatih yang terlatih secara profesional untuk memberikan maklum balas yang membina kepada anda.

#TripleATraining

#HRDCTrainer

#HRDCTrainingProvider

#PembekalLatihanBerdaftar

#PembekalLatihanKementerianKewangan

#KursusPengucapanAwamKL

#KursusPengucapanAwam

Tips Pengucapan Awam - Berlatih Dengan Rakan

Adalah baik untuk berlatih menyampaikan ucapan dengan rakan anda. Berlatih bersendirian tidak baik untuk anda kerana anda adalah pengkritik diri anda sendiri. Apabila anda berlatih dengan rakan, anda akan mendapat maklum balas lisan dan visual yang baik.

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Tips Pengucapan Awam - Gunakan Cerita Untuk Menyampaikan Fakta Dan Statistik

Kebanyakan pembentang suka membuat senarai panjang ‘bullet points’ dengan fakta dan statistik. Sebaliknya, berikan audien anda cerita di sebalik fakta dan statistik tersebut.

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Tips Pengucapan Awam - Teknik Penceritaan

Cerita mudah diingati dan mudah disampaikan kepada audien, jadi rasa gementar anda akan hilang apabila anda menyampaikan cerita kepada audien anda.

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Tips Pengucapan Awam - Sertakan Perkara Paling Penting Sahaja

Tamatkan ucapan anda dengan hanya menggunakan tiga hingga lima perkara penting. Luangkan lebih banyak masa untuk menerangkan isi kandungan anda.

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Tips Pengucapan Awam - Reka Tajuk atau Topik yang Jelas dan Khusus

Jika anda mereka tajuk yang samar-samar atau umum, anda juga akan menyampaikan ucapan yang samar-samar dan umum. Justeru, anda akan merasakan sukar untuk menyampaikan ucapan anda. Reka tajuk khusus dan fokus untuk ucapan anda.

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Domestic Inquiry in Malaysia - Assistance for the Employee

Employee assistance can also be provided through supervised access to documents and/or allowing the employee to speak with witnesses for their defense.

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Domestic Inquiry in Malaysia - Assistance for the Employee

Another example of employee assistance is providing a reasonable amount of time for them to prepare for the inquiry hearing.

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Domestic Inquiry in Malaysia - Assistance for the Employee

Employee assistance includes a notice of inquiry outlining the specific charges brought against them as well as the date and time of the inquiry hearing.

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Domestic Inquiry in Malaysia - Assistance for the Employee

The employee charged with alleged misconduct should also be given some information or assistance to ensure that they understand the procedures of the domestic investigation.

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Domestic Inquiry in Malaysia - Appointment of Panel Members

It is also critical to choose panel members who will uphold the confidentiality of the domestic inquiry hearing and not leak information to third parties.

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Selamat Menyambut Hari Deepavali

Assalamualaikum dan salam sejahtera,

Kami warga Triple A Training ingin mengucapkan selamat menyambut Hari Deepavali kepada kaum India di Malaysia dan selamat bercuti kepada semua.

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English Proverbs - Money Talks

Money Talks

Meaning:

Money confers power and influence.

Example:

I don't have as many connections as he does, as he is the scion of a wealthy family. Money talks, after all. 

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English Proverbs - Money Doesn’t Grow On Trees

Money Doesn’t Grow On Trees

Meaning:

Spend your money wisely because it is limited. It cannot be grown on trees and replenished.

Example:

I'm surprised you spent a month's salary on a frivolous gadget. Be careful, as money doesn’t grow on trees.

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English Proverbs - Make Yourself All Honey And The Flies Will Devour You

Make Yourself All Honey And The Flies Will Devour You

Meaning:

People won't respect you if you are a yes-man and frequently use flattering phrases to win their favour.

Example:

Azam: This guy tries to keep everyone amused and will change his stance solely for that purpose.

Azmi: True. That is why people look down on him. Make yourself all honey and the flies will devour you.

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English Proverbs - Make Hay While The Sun Shines

Make Hay While The Sun Shines

Meaning:

Take advantage of the good times while they last.

Example:

In the early years of my website's existence, Facebook was a major source of referral traffic. I made hay while the sun shines. Later, they altered their algorithm, which caused a decline in referral traffic.

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English Proverbs - Love Me, Love My Dog

Love Me, Love My Dog

Meaning:

If you truly love someone, you should accept them as they are—with all their good points and flaws, friends and family included.

Example:

You should also love her family and friends if you truly love her. Love me, love my dog, is it not?

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English Proverbs - Look Before You Leap

Look Before You Leap

Meaning:

Before doing, think through all the repercussions, especially if you can't undo it.

Example:

Azam: I want to study for an MBA.

Azmi: The degree is pricey, and you'll also be unemployed for two years after receiving it. Look before you leap, I would advise.

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English Proverbs - Long Absent, Soon Forgotten

Long Absent, Soon Forgotten

Meaning:

You will forget about a friend or relative if you haven't seen or spoken to them in a while. Such relationships inevitably fall apart or might just wind up becoming distant acquaintances.

Example:

My college pal and I haven't spoken in years, and now I find it awkward to call. I suppose I've changed. Long absent, soon forgotten.

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Salam Maulidur Rasul

Assalamualaikum dan salam sejahtera,

Kami warga Triple A Training ingin mengucapkan selamat menyambut Maulidur Rasul kepada semua umat muslim di Malaysia. Marilah kita memperbanyakkan selawat kepada Baginda Rasulullah SAW dan mengingati perjuangan Baginda dalam menyebarkan agama Islam.

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English Proverbs - Like People, Like Priest

Like People, Like Priest

Meaning:

People's quality is a good predictor of their leader's quality.

Example:

On matters of public importance, we are becoming increasingly insensitive, self-centered, and apathetic as a society. It's no surprise that our leaders aren't up to par. Like people and priests.

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English Proverbs - Lightning Never Strikes Twice In The Same Place

Lightning Never Strikes Twice In The Same Place

Meaning:

Misfortune does not strike the same person twice in the same way.

Example:

Azam: I don't want to take this route because the last time I took it, I was robbed.

Azmi: Don't be concerned; lightning never strikes twice in the same place.

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English Proverbs - Let Sleeping Dogs Lie

Let Sleeping Dogs Lie

Meaning:

Don't bring up a bad situation that people have forgotten about because it could cause problems in the present.

Example:

Azam: Should I ask the professor if he is upset about my late assignment submission?

Azmi: If he hasn't said anything, don't bring it up; let sleeping dogs lie.

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English Proverbs - Lend Your Money And Lose Your Friend

Lend Your Money And Lose Your Friend

Meaning:

Lending money to a friend can sour the friendship. If you ask him to repay, he may be offended; if he does not repay, you will be offended.

Example:

I don't like calling Tom for regular chit-chats anymore because he didn't return the money I lent him three months ago. I guess you can lend your money and lose your friend.

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English Proverbs - Least Said, Soonest Mended

Least Said, Soonest Mended

Meaning:

When you disagree with someone, avoid using foul or upsetting language. Words can have a long-lasting impact and make reconciliation difficult.

Example:

When my friend and I got into an argument, I deescalated the situation, excused myself, and walked away. The least said, the soonest mended.

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