Tuesday, 10 December 2013
Thursday, 28 November 2013
We are a vibrant and dynamic training provider to Corporate and Government organisations. We are registered with the Ministry of Finance (MOF) and Human Resource Development Fund (HRDF). All our training programmes and courses are claimable from HRDF under the SBL scheme.
Our critical mission is to assist our clients to develop and prepare their staff to meet future challenges and deliver superior performance at the workplace, through effective public and in-house training courses and programmes.
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We provide training courses and programmes in the following categories:
- English Language and Communication Skills
- Development Programmes for Staff, Clerical, Executive and Managers
- HR Related Courses
- IT Skills
- Technical Skills
We are happy to discuss your training needs and customise our courses for you. You may contact us through our training consultant - Development Programmes for Staff, Clerical, Executive and Managers
- HR Related Courses
- IT Skills
- Technical Skills
Siti Aishah 012-8919855
aishah@tripleAtraining.com
Upcoming Public Programmes in 2014
Pengurusan Dokumen
Kuala Lumpur, 10 Feb
Managing Absenteeism
Kuala Lumpur , 11 Feb
Penulisan Surat Rasmi
Kuala Lumpur, 7 Apr
Domestic Inquiry
Kuala Lumpur, 8 Apr
Kursus Menyelesaikan Masalah
Kuala Lumpur, 9 June
Kursus Pengucapan Awam
Kuala Lumpur, 11 Aug
Supervisory Skills
Kuala Lumpur, 12 Aug
Oh My English
Kuala Lumpur, 13 Oct
Accounting Skills
Kuala Lumpur, 14 Oct
Blue Ocean Strategies
Kuala Lumpur, 3 & 4 Dec
For info on our public programmes and more, please contact our training consultant
Siti Aishah 012-8919855
aishah@tripleAtraining.com
Wednesday, 9 October 2013
Ucapan Penamat Kursus Pengucapan Awam Oleh Sidek
Ucapan penamat daripada peserta Kursus Pengucapan Awam yang telah diadakan pada 7 Oktober 2013. Peserta ini telah dilatih oleh Azmi Shahrin
Tuesday, 17 September 2013
Managing Employee Absenteeism (1-Day Public Seminar)
Introduction
Employee absenteeism is a critical
problem affecting all Malaysian companies and organisations. Employees make a
lot of excuses and cheat to be absent. As a result, employers lose a lot of
money when staff morale and productivity is greatly reduced. This is the reason
why it is important for employers to keep their employees at work.
Therefore, there is an urgent need
for HR executives and managers to fully understand the reasons for absenteeism
and learn strategies to manage it in order to improve productivity and maintain
staff discipline. However, many of them are unable to manage the problem
effectively and need expert advice.
This seminar assists participants to
manage absenteeism by providing extensive examples and case studies from
companies which have successfully managed this problem.
At the end of the programme, participants will
- Understand
the causes of absenteeism
- Apply
absence management strategies- Manage
disciplinary procedures
- Learn
how other companies deal with absenteeism
- Understand
the law on absenteeism
- Manage
Employee Absenteeism
Seminar Leader
This
seminar will be led by Puan Mazibah Mohd Zin, an experienced master trainer who
has conducted numerous public and corporate training programmes on HR and
Customer Service topics. She obtained her Bachelor of Science degree majoring
in Management and Organizational Behaviour from Oregon State University, USA
and Master of Business Administration degree with Advanced Certificate in
Personnel Administration and Decision Support System from New Hampshire
College, Manchester, USA.
Programme Outline
Modules
Meaning of Absenteeism
Section
15(2) of the Employment Act 1955 | Absence Without Leave & Abandonment of
Service | Misconduct & Burden of Proof
Other Forms of Absenteeism
Excessive
Medical Leave | Tardiness At Workplace
Understanding the Causes of Absenteeism
Ability/Boredom/Routine
| Stress | Motivation Issues | Medical Disorder | Peer Pressure | Work
Conditions
Remedies to Absenteeism
Procedures
& Policies | Sick Leave Management | Reward & Recognition Programme | Buddy
System | Team-Based Responsibilities | Sense of Belonging |
Improving
Work Conditions
Disciplinary Procedure to Address Absenteeism
Drafting
Charges | Initial Counselling | Show Cause & Warning Letters | Domestic
Inquiry | Termination
Schedule
|
Date
|
Venue
|
Early
Bird Deadline
|
|
7 Oct
2013
|
Shah
Hotel, Petaling Jaya
|
25
Sept 2013
|
|
12 Nov
2013
|
Hotel
Seri Malaysia, Penang
|
25 Oct
2013
|
|
18 Nov
2013
|
Hotel
Seri Malaysia, Ipoh
|
31 Oct
2013
|
|
26 Nov
2013
|
Hotel
Seri Malaysia, Kuantan
|
7 Nov
2013
|
|
2 Dec
2013
|
Hotel
Seri Malaysia, Melaka
|
14 Nov
2013
|
|
10 Dec
2013
|
Hotel
Seri Malaysia, JB
|
21 Nov
2013
|
|
17 Dec
2013
|
Hotel
Seri Malaysia, Kuching
|
30 Nov
2013
|
Registration Fee
RM800
per Pax | RM2100
per Group of 3 Pax
Early Bird (Pay By Deadline)
RM700
per Pax | RM2000
per Group of 3 Pax
Payment Method
Cheque/Bank
Draft payable to
TRIPLE A
TRAINING
MBB:
5623 6663 2488
Conditions
No
refunds are allowed except for delegate substitution
Reservation
The
organiser reserves the right to return any funds paid or change the training
date and venue with due notice
To
Register or Enquire, Please Contact
Aishah
012-8919855
Sunday, 15 September 2013
Upcoming Public Programs 2020
Please use the enquiry form or email shahrizul@tripleAtraining.com to register your seat immediately to qualify for group and early bird special discounts!
For info on our public programmes and more, please contact our training consultant:
Shahrizul Amizan | 011-25085983
shahrizul@tripleAtraining.com
Wednesday, 3 July 2013
The English Express II™ Intermediate English Programme
Introduction
This is a 2-day intensive programme for government and corporate employees employees who require intermediate English language skills. It is the second part of the 3-part The English Express™ English Programmes.
Overcoming the fear of the English Language
Many participants have poor command of the English language because they have English phobia. Their fear of the English language, trap them in a negative reinforcing cycle that offers no way out.
However, this course helps participants to overcome their fear of the English Language by encouraging them to use the language. By overcoming their fear, participants will begin a new positive reinforcing cycle which will put them on a path which will encourage them to continuously acquire new language skills.
The first major step to overcome the fear is to begin speaking in English regardless of grammatical, pronunciation and vocabulary mistakes.
Course Objective
In The English Express I™, the participants learned to overcome the fear of the English language by making a commitment to use English boldly. In the current programme, they will take another step in this direction. They will learn more advanced grammar and practise speaking in various situations. At the end of the programme, the participants will be able to communicate confidently in English with an improved grasp on the grammar.
Course Methodology
This programme employs adult learning techniques which include active learning strategies to facilitate understanding and retention. Participants will spend 80% of the time in individual or group activities which allow them to learn, develop and practise English language skills. A pre-test and a post-test (on grammar) are administered to gauge the participants’ retention. A simple workbook is used to facilitate the programme. The number of participants is limited to 15 to ensure personal attention for each participant.
Course content
1. Module 1
- Present Perfect Tense – usage of the verb in the present perfect form e.g. I have visited Singapore.
2. Module 2
- Interacting with Customers – common words and phrases to use in conversation with customers
3. Module 3
- Present Perfect Continuous Tense – usage of the verb in the present perfect continuous form e.g. I have
been dating Angela since 2008.
4. Module 4
- Pronunciation – plosive sounds, the schwa, correcting common errors
5. Module 5
- Past Perfect Tense – usage of the verb in the past perfect form e.g. Ali told me that he had eaten.
6. Module 6
- In the Office – common words and phrases to use in office conversations
7. Module 7
- Past Perfect Continuous Tense – usage of the verb in the past perfect continuous form e.g. You had been
waiting there for more than two hours when she finally arrived.
8. Module 8
- Writing Exercise - Letter responding to customer complaint / An email request and responding to an email
request
This is a 2-day intensive programme for government and corporate employees employees who require intermediate English language skills. It is the second part of the 3-part The English Express™ English Programmes.
Overcoming the fear of the English Language
Many participants have poor command of the English language because they have English phobia. Their fear of the English language, trap them in a negative reinforcing cycle that offers no way out.
However, this course helps participants to overcome their fear of the English Language by encouraging them to use the language. By overcoming their fear, participants will begin a new positive reinforcing cycle which will put them on a path which will encourage them to continuously acquire new language skills.
The first major step to overcome the fear is to begin speaking in English regardless of grammatical, pronunciation and vocabulary mistakes.
Course Objective
In The English Express I™, the participants learned to overcome the fear of the English language by making a commitment to use English boldly. In the current programme, they will take another step in this direction. They will learn more advanced grammar and practise speaking in various situations. At the end of the programme, the participants will be able to communicate confidently in English with an improved grasp on the grammar.
Course Methodology
This programme employs adult learning techniques which include active learning strategies to facilitate understanding and retention. Participants will spend 80% of the time in individual or group activities which allow them to learn, develop and practise English language skills. A pre-test and a post-test (on grammar) are administered to gauge the participants’ retention. A simple workbook is used to facilitate the programme. The number of participants is limited to 15 to ensure personal attention for each participant.
Course content
1. Module 1
- Present Perfect Tense – usage of the verb in the present perfect form e.g. I have visited Singapore.
2. Module 2
- Interacting with Customers – common words and phrases to use in conversation with customers
3. Module 3
- Present Perfect Continuous Tense – usage of the verb in the present perfect continuous form e.g. I have
been dating Angela since 2008.
4. Module 4
- Pronunciation – plosive sounds, the schwa, correcting common errors
5. Module 5
- Past Perfect Tense – usage of the verb in the past perfect form e.g. Ali told me that he had eaten.
6. Module 6
- In the Office – common words and phrases to use in office conversations
7. Module 7
- Past Perfect Continuous Tense – usage of the verb in the past perfect continuous form e.g. You had been
waiting there for more than two hours when she finally arrived.
8. Module 8
- Writing Exercise - Letter responding to customer complaint / An email request and responding to an email
request
The English Express I™ Basic English Programme
Methodology
This programme employs adult learning techniques which include active learning strategies to facilitate understanding and retention. Participants will spend 80% of the time in individual or group activities which allow them to learn, develop and practise English language skills. A pre-test and a post-test (on grammar) are administered to gauge the participants’ retention. A simple workbook is used to facilitate the programme.
Course content
1. Module 1
- Overcoming the Fear of the English Language – commitment & promise
2. Module 2
- Stand Up and Speak – taking the first step
3. Module 3
- Subject-Verb Agreement – the fundamental rule of English grammar – matching singular verb to singular
noun and plural verb to plural noun e.g. Ali drives to office every morning, Ali and Mira drive to office
every morning.
4. Module 4
- In the Office – common words and useful phrases to use in office conversations, meetings and
presentations
5. Module 5
- Simple Present & Present Continuous Tense – the use of the simple present tense to describe a truth or a
habitual action e.g. Ali brushes his teeth every morning. The use of the present continuous tense to
describe a current action e.g. Ali is brushing his teeth now.
6. Module 6
- Simple Past & Past Continuous Tense – the use of the simple past tense to describe a past action e.g.
Mila drove to work yesterday. The use of past continuous tense to describe an action that was
happening at a specific time in the past e.g. Mila was watching TV at 10pm yesterday.
7. Module 7
- Telephone Conversation Skills - common words and useful phrases to use in telephone conversations
8. Module 8
- Interacting with Customers – common words and phrases to use in conversation with customers
This programme employs adult learning techniques which include active learning strategies to facilitate understanding and retention. Participants will spend 80% of the time in individual or group activities which allow them to learn, develop and practise English language skills. A pre-test and a post-test (on grammar) are administered to gauge the participants’ retention. A simple workbook is used to facilitate the programme.
Course content
1. Module 1
- Overcoming the Fear of the English Language – commitment & promise
2. Module 2
- Stand Up and Speak – taking the first step
3. Module 3
- Subject-Verb Agreement – the fundamental rule of English grammar – matching singular verb to singular
noun and plural verb to plural noun e.g. Ali drives to office every morning, Ali and Mira drive to office
every morning.
4. Module 4
- In the Office – common words and useful phrases to use in office conversations, meetings and
presentations
5. Module 5
- Simple Present & Present Continuous Tense – the use of the simple present tense to describe a truth or a
habitual action e.g. Ali brushes his teeth every morning. The use of the present continuous tense to
describe a current action e.g. Ali is brushing his teeth now.
6. Module 6
- Simple Past & Past Continuous Tense – the use of the simple past tense to describe a past action e.g.
Mila drove to work yesterday. The use of past continuous tense to describe an action that was
happening at a specific time in the past e.g. Mila was watching TV at 10pm yesterday.
7. Module 7
- Telephone Conversation Skills - common words and useful phrases to use in telephone conversations
8. Module 8
- Interacting with Customers – common words and phrases to use in conversation with customers
Public Speaking Skills Program
Introduction
This 2-day intensive public speaking skills program is specially customized to meet client’s training needs in upgrading its capability to meet present and future challenges. It is suitable for any support staff, executives and managers from any department who need to enhance their public speaking and general communication skills.
Objective
An effective speech is one that achieves the objective of getting the audience to take an intended and specific action e.g. briefing delegates, subscribing to a service, approving a proposal etc. To achieve this, the speaker needs to overcome nervousness, and incorporate elements of dynamic delivery and critical content into the speech. These are the ingredients that will transform any boring ineffective speech into one that is impactful, engaging and highly effective.
1. Transform boring and ineffective speeches into exciting and effective ones
2. Incorporate elements of dynamic delivery and critical content into any speech
3. Anticipate and fulfill the audience expectations
4. Use politically correct phrases to avoid confrontation
In this program, participants will first of all acquire basic public speaking skills required for delivering effective speeches. Next, participants will learn to apply advanced public speaking skills to enhance their capability to leave a lasting impact on any audience. At the end of the program, participants will be able to deliver professional and effective speeches with confidence, persuasiveness and style.
Methodology
This program employs adult learning techniques which include active learning strategies to facilitate understanding and retention. Participants will spend 80% of the time in individual or group activities which allow them to learn, develop and practice presentation skills. A workbook is used to facilitate the program and additional notes will be handed out where necessary.
Course Content
1. Module 1
- Introduction to Public Speaking Skills – the importance of effective public speaking, a glimpse of great
speeches
2. Module 2
- Self-assessment – where am I now and where do I want to be?
3. Module 3
- Overcoming Nervousness & Avoiding Speech Crutches - first project focusing on reducing nervousness
and speech crutches
4. Module 4A
- Elements of Dynamic Delivery I – Incorporate basic and advanced hand gestures
5. Module 4B
- Elements of Dynamic Delivery II – apply Stance, facial expression and eye contact
6. Module 4C
- Elements of Dynamic Delivery III – Use vocal projection and variation into the speech delivery; applying
the dos and the don’t of delivery
7. Module 5
- Speech Organization – Focus on elements of introduction, body & conclusion; logic and sequencing;
anticipate and fulfill audience expectations
8. Module 6
= Pronunciation Skills – Correcting commonly mispronounced words by Malaysians. For example:
- Correct > kuh-rekt instead of ko-rekt
- Connect > kuh-nekt instead of ko-nekt
9. Module 7
- Presenting a Speech, Briefing or Proposal – This exercise can be customized to accommodate and
practice actual Speech, Briefings or Proposals at the workplace
10.Module 8
- Further Steps – self-assessment again, comparison with earlier results, what to do next to become even
better
This 2-day intensive public speaking skills program is specially customized to meet client’s training needs in upgrading its capability to meet present and future challenges. It is suitable for any support staff, executives and managers from any department who need to enhance their public speaking and general communication skills.
Objective
An effective speech is one that achieves the objective of getting the audience to take an intended and specific action e.g. briefing delegates, subscribing to a service, approving a proposal etc. To achieve this, the speaker needs to overcome nervousness, and incorporate elements of dynamic delivery and critical content into the speech. These are the ingredients that will transform any boring ineffective speech into one that is impactful, engaging and highly effective.
1. Transform boring and ineffective speeches into exciting and effective ones
2. Incorporate elements of dynamic delivery and critical content into any speech
3. Anticipate and fulfill the audience expectations
4. Use politically correct phrases to avoid confrontation
In this program, participants will first of all acquire basic public speaking skills required for delivering effective speeches. Next, participants will learn to apply advanced public speaking skills to enhance their capability to leave a lasting impact on any audience. At the end of the program, participants will be able to deliver professional and effective speeches with confidence, persuasiveness and style.
Methodology
This program employs adult learning techniques which include active learning strategies to facilitate understanding and retention. Participants will spend 80% of the time in individual or group activities which allow them to learn, develop and practice presentation skills. A workbook is used to facilitate the program and additional notes will be handed out where necessary.
Course Content
1. Module 1
- Introduction to Public Speaking Skills – the importance of effective public speaking, a glimpse of great
speeches
2. Module 2
- Self-assessment – where am I now and where do I want to be?
3. Module 3
- Overcoming Nervousness & Avoiding Speech Crutches - first project focusing on reducing nervousness
and speech crutches
4. Module 4A
- Elements of Dynamic Delivery I – Incorporate basic and advanced hand gestures
5. Module 4B
- Elements of Dynamic Delivery II – apply Stance, facial expression and eye contact
6. Module 4C
- Elements of Dynamic Delivery III – Use vocal projection and variation into the speech delivery; applying
the dos and the don’t of delivery
7. Module 5
- Speech Organization – Focus on elements of introduction, body & conclusion; logic and sequencing;
anticipate and fulfill audience expectations
8. Module 6
= Pronunciation Skills – Correcting commonly mispronounced words by Malaysians. For example:
- Correct > kuh-rekt instead of ko-rekt
- Connect > kuh-nekt instead of ko-nekt
9. Module 7
- Presenting a Speech, Briefing or Proposal – This exercise can be customized to accommodate and
practice actual Speech, Briefings or Proposals at the workplace
10.Module 8
- Further Steps – self-assessment again, comparison with earlier results, what to do next to become even
better
Kursus Penyampaian Dengan Powerpoint Berkesan
Pengenalan
Kursus Penyampaian Berkesan ini adalah kursus intensif sehari yang dirumus khas untuk membimbing peserta mendalami kaedah dan teknik penyampaian yang bertenaga, berkesan dan menepati matlamat.
Objektif
Kursus ini bertujuan untuk membantu peserta mengatasi darah gemuruh serta mempelajari kaedah dan teknik kemahiran penyampaian yang bertenaga dan berkesan. Melalui kursus ini, peserta akan diberi nasihat dan panduan untuk terus meningkatkan dan memantapkan kemahiran sedia ada. Kursus ini amat sesuai sebagai langkah permulaan untuk sesiapa yang ingin berkomunikasi secara berkesan dan berhasrat untuk menyampaikan ucapan serta taklimat yang cemerlang. Setelah mengikuti kursus ini, peserta mampu menyampaikan segala bentuk ucapan yang memberangsangkan dengan penuh keyakinan.
Kursus ini mengguna pakai kaedah-kaedah pembelajaran dewasa termasuk rancangan pembelajaran aktif demi meningkatkan kefahaman dan penerapan. Kursus ini memperuntukkan 80% masa untuk kegiatan berseorangan atau berkumpulan bagi membolehkan para peserta mempelajari, membina dan menerapkan kemahiran penyampaian. Buku kerja akan digunakan untuk memudah pemahaman. Bilangan peserta dihadkan kepada 20 orang untuk memastikan setiap peserta mendapat perhatian peribadi.
Sukatan kursus
1. Modul 1
- Pengenalan kepada Ilmu Pengucapan Awam - perihal pentingnya kemahiran Pengucapan Awam, imbasan
ucapan-ucapan yang cemerlang
2. Modul 2
- Mengatasi Darah Gemuruh & Menghindari Penongkat Ucapan – cara bagaimana mengatasinya
3. Modul 3
- Kemahiran Penyampaian Bertenaga Asas – gerakan tangan, cara berdiri, mimik muka, tatapan mata,
lontaran dan kepelbagaian suara
4. Modul 4
- Susunan Penyampaian Berkesan – kerangka pembukaan, isi kandungan & penutup, logik & urutan
5. Modul 5
- Penyampaian Menggunakan Powerpoint – menghindari kesilapan-kesilapan utama menggunakan
Powerpoint, menggunakan Powerpoint sebagai alat bantu pandang
Kumpulan Sasaran
Kursus Pengucapan Awam ini boleh dikendalikan untuk staf sokongan dan pegawai secara berasingan atau disekalikan mengikut keperluan penganjur. Kami berpendirian bahawa setiap insan memerlukan kemahiran Pengucapan Awam dan wajar memperoleh kemahiran ini seawal mungkin.
Kursus Penyampaian Berkesan ini adalah kursus intensif sehari yang dirumus khas untuk membimbing peserta mendalami kaedah dan teknik penyampaian yang bertenaga, berkesan dan menepati matlamat.
Objektif
Kursus ini bertujuan untuk membantu peserta mengatasi darah gemuruh serta mempelajari kaedah dan teknik kemahiran penyampaian yang bertenaga dan berkesan. Melalui kursus ini, peserta akan diberi nasihat dan panduan untuk terus meningkatkan dan memantapkan kemahiran sedia ada. Kursus ini amat sesuai sebagai langkah permulaan untuk sesiapa yang ingin berkomunikasi secara berkesan dan berhasrat untuk menyampaikan ucapan serta taklimat yang cemerlang. Setelah mengikuti kursus ini, peserta mampu menyampaikan segala bentuk ucapan yang memberangsangkan dengan penuh keyakinan.
Kursus ini mengguna pakai kaedah-kaedah pembelajaran dewasa termasuk rancangan pembelajaran aktif demi meningkatkan kefahaman dan penerapan. Kursus ini memperuntukkan 80% masa untuk kegiatan berseorangan atau berkumpulan bagi membolehkan para peserta mempelajari, membina dan menerapkan kemahiran penyampaian. Buku kerja akan digunakan untuk memudah pemahaman. Bilangan peserta dihadkan kepada 20 orang untuk memastikan setiap peserta mendapat perhatian peribadi.
Sukatan kursus
1. Modul 1
- Pengenalan kepada Ilmu Pengucapan Awam - perihal pentingnya kemahiran Pengucapan Awam, imbasan
ucapan-ucapan yang cemerlang
2. Modul 2
- Mengatasi Darah Gemuruh & Menghindari Penongkat Ucapan – cara bagaimana mengatasinya
3. Modul 3
- Kemahiran Penyampaian Bertenaga Asas – gerakan tangan, cara berdiri, mimik muka, tatapan mata,
lontaran dan kepelbagaian suara
4. Modul 4
- Susunan Penyampaian Berkesan – kerangka pembukaan, isi kandungan & penutup, logik & urutan
5. Modul 5
- Penyampaian Menggunakan Powerpoint – menghindari kesilapan-kesilapan utama menggunakan
Powerpoint, menggunakan Powerpoint sebagai alat bantu pandang
Kumpulan Sasaran
Kursus Pengucapan Awam ini boleh dikendalikan untuk staf sokongan dan pegawai secara berasingan atau disekalikan mengikut keperluan penganjur. Kami berpendirian bahawa setiap insan memerlukan kemahiran Pengucapan Awam dan wajar memperoleh kemahiran ini seawal mungkin.
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