Thursday, 24 June 2021

Fakta Menarik


Assalamualaikum dan salam sejahtera,

Sudah tiba masanya kita berhenti mengaitkan jam kerja dan produktiviti. Ini kerana pekerja di negara maju seperti Perancis hanya bekerja 35 jam dalam seminggu. Ini amat berbeza dengan negara kita yang secara purata pekerjanya bekerja 45 jam seminggu.

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Wednesday, 23 June 2021

Inspirational Quotes By Encik Azmi


Assalamualaikum & good day,

More often than not, we must fail before we succeed. It is because discouragement and failure are two of the surest stepping stones to success.

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Tuesday, 22 June 2021

Mutiara Kata Encik Azmi


Assalamualaikum dan salam sejahtera,

Pemimpin yang hebat bukanlah pemimpin yang mampu melaksanakan semua kerja secara bersendirian. Namun, pemimpin yang hebat adalah pemimpin yang mampu mempengaruhi orang bawahan untuk melakukan dan mencapai sesuatu yang luar biasa.

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Saturday, 19 June 2021

Fakta Menarik


Assalamualaikum dan salam sejahtera,

Revolusi perindustrian telah memcorakkan cara kita bekerja. Pekerja tidak perlu lagi bekerja mengikut musim yang sesuai atau pencahayaan semula jadi. Justeru, ini membuatkan pekerja boleh bekerja dengan lebih lama.

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Friday, 18 June 2021

Presentation Skills Course | 17-18 June 2021 | Online Course


Assalamualaikum dan salam sejahtera,

Hari ini, Kursus Presentation Skills yang dijalankan secara dalam talian ditamatkan dengan jayanya.

Kursus ini bertujuan membantu peserta mengasah dan menggilap kemahiran mereka apabila membentang di khalayak awam.

Jika anda inginkan kursus seperti ini di organisasi anda, boleh hubungi Puan Aishah di talian 012-8919855.

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Tazkirah Jumaat


Assalamualaikum dan salam sejahtera,

Setiap dari kita inginkan kejayaan. Namun, janganlah membiarkan dunia ini memperdayakan kita sehingga kita sanggup membuat perkara-perkara yang ditegah oleh agama seperti mengambil suapan, mencuri idea orang lain, memeras ugut dan sebagainya. Kejayaan yang datang dengan cara ini tidak akan ada keberkatan nya.

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Wednesday, 16 June 2021

Presentation Skills Course | 14-16 June 2021 | Online Course


Assalamualaikum dan salam sejahtera,

Hari ini, tamatlah sudah Kursus Presentation Skills kami yang dijalankan secara dalam talian.

Kursus ini membantu peserta mengasah dan menggilap kemahiran mereka apabila membentang.

Jika anda inginkan kursus seperti ini di organisasi anda, boleh hubungi Puan Aishah di talian 012-8919855.

#tripleAtraining
#traininganddevelopment
#skillsenhancement
#professionaldevelopment
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Monday, 14 June 2021

Mutiara Kata Encik Azmi


Assalamualaikum dan salam sejahtera,

Sedikit peringatan untuk diri sendiri serta anda semua. Jangan sekali-kali kita meremehkan sesuatu perbuatan baik walaupun hanya sekadar senyuman kerana mungkin senyuman anda itu mampu menceriakan orang di sekeliling anda.

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Sunday, 13 June 2021

Fakta Menarik


Assalamualaikum & salam sejahtera,

Umum pasti mengenali Leonardo Da Vinci. Beliau merupakan pelukis, pelakar draf, jurutera, saintis, ahli falsafah, pengukur dan arkitek pada zaman Renaissance.

Namun, tahukah anda bahawa beliau adalah orang pertama yang menulis resume kerja? Ternyata beliau seorang yang genius di zaman nya.

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Saturday, 12 June 2021

Email Writing Skills | 12 Jun 2021 | Kursus Dalam Talian


Assalamualaikum dan salam sejahtera,

Hari ini berlangsungnya Kursus Email Writing Skills yang dijalankan secara dalam talian.

Kursus ini membantu peserta memperbaiki struktur ayat serta penggunaan tatabahasa Bahasa Inggeris yang betul dalam menulis email.

Jika anda inginkan kursus seperti ini di organisasi anda, boleh hubungi Puan Aishah di talian 012-8919855.

#tripleAtraining
#traininganddevelopment
#skillsenhancement
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Friday, 11 June 2021

Kursus Komunikasi Berkesan | 10-11 Jun 2021 | Kursus Dalam Talian


Assalamualaikum dan salam sejahtera,

Hari ini, tamatlah sudah Kursus Komunikasi Berkesan kami yang dijalankan secara dalam talian.

Kursus ini membantu peserta memperbaiki penggunaan tatabahasa Bahasa Melayu dalam perbualan kerja seharian.

Jika anda inginkan kursus seperti ini di organisasi anda, boleh hubungi Puan Aishah di talian 012-8919855.

#tripleAtraining
#traininganddevelopment
#skillsenhancement
#professionaldevelopment
#productivityandperformance
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Mutiara Kata Encik Azmi


Assalamualaikum dan salam sejahtera,

Setiap dari kita mendambakan kejayaan. Namun, adakah anda melakukan perkara-perkara yang membolehkan anda mengecapi kejayaan?

Sanggupkah anda mengorbankan hujung minggu anda untuk belajar? Samggupkah anda menjalani hidup secara berjimat cermat untuk simpanan masa hadapan?

Anda akan jauh lebih berjaya daripada orang lain dengan melakukan perkara yang orang lain tidak mahu lakukan. Itulah realiti yang perlu ditelan untuk mengecapi kejayaan.

#tripleAtraining
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Thursday, 10 June 2021

Tazkirah Jumaat


Assalamualaikum dan salam sejahtera,

Pada malam jumaat ini, marilah kita merenung petikan surah Al Baqarah, ayat 153. Semoga kita bersama-sama mempertingkatkan ibadah kita kepada Allah SWT. Insya Allah.

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Wednesday, 9 June 2021

Inspirational Quotes By Encik Azmi


Assalamualaikum & good day,

All of us have a dream, and we want it to become a reality. A person's dream can only become true if he/ she has the courage to pursue it.

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Effective Communication Skills | 8-9 Jun 2021 | Kursus Dalam Talian


Hari ini, tamatlah sudah Kursus Effective Communication Skills kami yang dijalankan secara dalam talian.

Kursus ini membantu peserta memperbaiki penggunaan tatabahasa Bahasa Inggeris mereka dalam perbualan seharian.

Jika anda inginkan kursus seperti ini di organisasi anda, hubungi Puan Aishah di talian 012-8919855.

#tripleAtraining
#traininganddevelopment
#skillsenhancement
#professionaldevelopment
#productivityandperformance
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Monday, 7 June 2021

English Proverbs - Don’t Blow Your Own Trumpet


Don’t Blow Your Own Trumpet

Meaning:

You should avoid proudly talking of your achievements and success in front of others.

Example:

Don’t blow your own trumpet by talking of who your clients are and how much money you make every month.

#AzmiShahrin
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English Proverbs - Don’t Bite The Hand That Feeds You


Don’t Bite The Hand That Feeds You

Meaning:

Don’t act badly toward the person who has helped you or from whom you derive some benefits, for you may lose those benefits in future.

Example:

Don’t bite the hand that feeds you by talking ill of your parents for such a small thing. If they distances themselves from you or talk bad about you, it can hurt you bad.

#AzmiShahrin
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#EnglishWithAzmi
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English Proverbs - Don’t Bite Off More Than You Can Chew


Don’t Bite Off More Than You Can Chew

Meaning:

Don’t take more responsibility than you can handle.

Example:

I bit off more than I can chew when I said ‘yes’ to my boss for another project.

#AzmiShahrin
#tripleAtraining
#EnglishWithAzmi
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English Proverbs - Discretion Is The Better Part Of Valor


Discretion Is The Better Part Of Valor

Meaning:

It is wise to be careful and not show unnecessary bravery

Example:

Son: Can I go hand gliding with my friends?
Father: No.
Son: But they’ll say I’m a chicken if I don’t go!
Father: Discretion is the better part of valor, and I’d rather have them call you chicken than risk your life.

#AzmiShahrin
#tripleAtraining
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English Proverbs - Chickens Come Home To Roost


Chickens Come Home To Roost

Meaning:

The consequences of doing wrong always catch up with the wrongdoer..

Example:

Politicians can fool some people some of the time, but in the end, chickens come home to roost.
 
#AzmiShahrin
#tripleAtraining
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#EnglishForBusinessCommunicationCourseKL
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English Proverbs - Curiosity Killed The Cat


Curiosity Killed The Cat

Meaning:

Enquiring into others’ work can be dangerous. One should mind own business.

Example:

I know curiosity killed the cat, but I can’t stop investigating until I know where he got the money to bought such lavish bungalow in the middle of Kuala Lumpur.
 
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English Proverbs - Cross The Stream Where It Is Shallowest


Cross The Stream Where It Is Shallowest

Meaning:

To do things in the easiest possible way.

Example:

Let’s just cross the stream where it is shallowest and find a spot that you can pull right in to—don’t worry about parallel parking.

#AzmiShahrin
#tripleAtraining
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English Proverbs - Cowards Die Many Times Before Their Deaths


Cowards Die Many Times Before Their Deaths

Meaning:

Cowards suffer the feared effects of death many times over in their lives.

Example:

Azam: He is constantly worried about the security of his job, and I don’t think he’ll pursue his true interests.
Azmi: He exemplifies the saying ‘cowards die many times before their deaths’.

#AzmiShahrin
#tripleAtraining
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#EnglishForBusinessCommunicationCourseKL
#AzmiAjarEnglish
#SebutanBahasaInggeris
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English Proverbs - Clothes Do Not Make The Man


Clothes Do Not Make The Man

Meaning:

A person’s character can’t be judged by his/ her clothing and outward appearance.

Example:

Azam: I can’t believe he has been charged for insider trading. He always seemed so professional and impeccable.
Azmi: Well, clothes don’t make the man.

#AzmiShahrin
#tripleAtraining
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#EnglishForBusinessCommunicationCourseKL
#AzmiAjarEnglish
#SebutanBahasaInggeris
#AzmiShahrinPakarMengajarBIgunaBM

English Proverbs - Cleanliness is next to Godliness


Cleanliness is next to Godliness

Meaning:

Cleanliness is a sign of goodness, a great virtue.

Example:

Keep yourself clean, after all cleanliness is next to Godliness.

#AzmiShahrin
#tripleAtraining
#EnglishWithAzmi
#KursusBahasaInggeris
#EnglishForBusinessCommunicationCourseKL
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Sunday, 6 June 2021

Daulat Tuanku


Assalamualaikum dan salam sejahtera,

Merafak sembah dan setinggi-tinggi ucapan tahniah Kebawah Duli Yang Maha Mulia Seri Paduka Baginda Yang Di-Pertuan Agong sempena sambutan ulang tahun hari keputeraan rasmi Kebawah Duli Yang Maha Mulia Tuanku.

Sembah takzim daripada kami warga Triple A Training.

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Kemahiran Khidmat Pelanggan #6 - Penggunaan Kaedah Metodologi


Dalam perkhidmatan pelanggan, pekerja yang gopoh tidak dapat melanggan pelanggan dengan baik. Manakala, mempunyai pekerja yang teliti dalam melayan pelanggan akan membantu organisasi memenuhi keperluan pelanggan anda. Justeru, latih pekerja anda untuk menggunakan kaedah metodologi seperti menggunakan carta aliran supaya pekerja anda dapat melayan pelanggan dengan baik.

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Kemahiran Khidmat Pelanggan #5 - Kemahiran Penyelasaian Masalah


Pelanggan tidak selalu mendiagnosis masalah yang mereka hadapi dengan betul. Sering kali, ianya terletak kepada staf sokongan untuk mengambil inisiatif meneliti masalah yang dihadapi sebelum menyelesaikan nya. Justeru, kemahiran penyelesaian masalah amat penting kepada staf yang berinteraksi dengan pelanggan.

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Kemahiran Khidmat Pelanggan #4 - Kemahiran Komunikasi Berkesan


Khidmat pelanggan pada dasarnya mempunyai 2 skop kerja. Pertama, mereka adalah penyampai suara syarikat kepada pelanggan anda. Ini bermaksud mereka harus memahami bagaimana menerangkan konsep yang kompleks menjadi istilah yang mudah dicerna dan mudah difahami.

Kedua, mereka mewakili keperluan dan pemikiran pelanggan kepada syarikat anda. Contohnya, sebagai seorang pelanggan, mereka tidak ingin mendengar penjelasan panjang lebar mengenai selok-belok untuk menyelesaikan masalah yang mereka hadapi.

Justeru, keupayaan untuk berkomunikasi dengan jelas ketika berinteraksi dengan pelanggan adalah kemahiran utama kerana miskomunikasi dapat mengakibatkan keresahan dan kekecewaan pelanggan. Pekerja khidmat pelanggan yang cemerlang tahu bagaimana menjaga komunikasi mereka dengan pelanggan.

#AzmiShahrin
#TripleATraining
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Kemahiran Khidmat Pelanggan #3 - Kecerdasan Emosi


Pekerja khidmat pelanggan yang hebat tahu bagaimana mengaplikasikan kecerdasan emosi. Mereka secara intuitif memahami kemarahan dan kebimbangan pelanggan. Justeru, mereka akan menunjukkan rasa empati mereka dengan berusaha untuk menyelesaikan masalah pelanggan dengan segera. Ini membuatkan pelanggan menjadi tenang dan gembira kerana layanan yang amat baik.

#AzmiShahrin
#TripleATraining
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Kemahiran Khidmat Pelanggan #2 - Keupayaan Bertanya, Mendengar & Meneliti


Keupayaan untuk benar-benar meneliti masalah pelanggan amat penting untuk khidmat pelanggan yang cemerlang. Ini boleh dilakukan dengan menanyakan pendapat pelanggan, mendengar & memeliti cadangan pelanggan untuk penambahbaikan servis anda.

#AzmiShahrin
#TripleATraining
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Saturday, 5 June 2021

Kemahiran Khidmat Pelanggan - Kesabaran


Kesabaran sangat penting bagi profesion perkhidmatan pelanggan. Ini kerana, pelanggan yang menmerlukan khidmat pelanggan sering keliru dan kecewa. Mendengar dan menangani masalah mereka dengan penuh kesabaran akan membantu pelanggan untuk bertenang dan yakin anda akan membantu mereka.

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Tips Khidmat Pelanggan #20 - Khidmat Pelanggan Adalah Tanggungjawab Semua


Jika organisasi anda mengutamakan kepuasan pelanggan, maka seluruh tenaga kerja di dalam organisasi tersebut harus peka dengan masalah yang selalu dihadapi pelanggan dan cara menyelesaikan nya. Ianya tidak bergantung kepada seksyen khidmat pelanggan semata-mata, kerana asas khidmat pelanggan itu mudah, iaitu untuk mendengar dan menyelesaikan masalah pelanggan anda.

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Tips Khidmat Pelanggan #19 - Memberikan Penghargaan Kepada Pelanggan


Pelanggan amat suka apabila dirinya dihargai. Justeru, tulislah nota ucapan terima kasih atau memberi buah tangan jika mampu. Hal ini akan mengeratkan lagi hubungan anda dengan pelanggan anda.

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Tips Khidmat Pelanggan #18 - Menggunakan Data Pelanggan


Jangan bergantung pada firasat dan tekaan apabila anda ingin menilai kualiti khidmat pelanggan anda. Data pelanggan dapat memberi gambaran menyeluruh tentang kualiti khidmat pelanggan. Data ini memudahkan anda untuk membuat keputusan yang lebih baik mengenai penambahbaikan perniagaan anda.

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Tips Khidmat Pelanggan #17 - Menggunakan Sistem Bantuan Layan Diri


Khidmat pelanggan yang baik harus sentiasa tersedia 24 jam 7 hari seminggu. Ini boleh dilakukan dengan mereka sistem bantuan layan diri dengan bahan sokongan yang lengkap untuk diteliti dan dimanfaatkan oleh pelanggan anda.

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Customer Service Tips #14 - Use Customer Service Templates


It’s important to keep your standards high and your response times low. Don’t waste keyboard strokes reinventing the wheel for every basic and common question. Build scalable templates so you can respond to these types of inquiries with ease and professionalism.
 
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Customer Service Tips #13 - Always Close Conversations Correctly


Every conversation you close with a customer should end with you saying “Is there anything else I can do for you today? I’m happy to help!” and your customer saying “Yes, I’m all set!” loud and clear. Correctly closing a conversation shows the customer three vital things:

— You care about getting things right.
— You’re willing to keep going until you get things right.
— The customer is the one who decides what “right” is

#AzmiShahrin
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Customer Service Tips #12 - Solve Problems On The First Call


One of the best ways to keep customers happy and be seen as a company who provides outstanding service is to practice first-contact resolution. In other words, solve your customers’ problems the first time they call in. There’s nothing your customers will appreciate more than getting their issues addressed the first time around.

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Customer Service Tips #11 - Use The CARP Method


It’s important for customer service teams to stay consistent in the tone they use and the processes they practice. A great way to do both is to use the CARP method:

— Control the situation.
— Acknowledge the dilemma.
— Refocus the conversation.
— Problem-solve so the customer leaves happy

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Customer Service Tips #10 - Use Positive Language


Using positive language towards your customer will ease their heart. Here’s an example of positive language in a customer support setting: “That upgrade will be available next month. I can put in an order for you right now and make sure your account is upgraded as soon as it’s released!”

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Monday, 31 May 2021

Selamat Hari Gawai


Assalamualaikum & salam sejahtera,

Kami warga Triple A Training ingin mengucapkan Selamat Menyambut Hari Gawai kepada kaum Dayak di Malaysia. Selamat ngintu ari Gawai Dayak, gayu guru gerai nyamai lantang senang, nguan menoa, ooohaaa.

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Wednesday, 26 May 2021

Selamat Hari Wesak


Assalamualaikum & salam sejahtera,

Kami warga Triple A Training ingin mengucapkan Selamat Menyambut Hari Wesak dan selamat bercuti kepada rakyat Malaysia.

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Sunday, 9 May 2021

PowerPoint Presentation Tips #5 - Bullet Points Is Not Recommended


Here's another one of our “don’t use too much text” presentation tips. Bullet points have plagued presentations for years. But if you want yours to stand out, it’s best to stay away from them.

There are so many other more engaging and visually appealing ways to design your presentation slides, and there are many free PowerPoint design that you can look into.

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PowerPoint Presentation Tips #4 - Keep It To Less Than Six Lines Of Text


Your slide shouldn’t be a huge wall of text. That’s what your speaking is for. Instead, be sure to keep it to less than six lines of text at a maximum. Ideally, you’ll have even less.

The content included on your slide should be limited to your main talking points (or a single point, if you really want to keep your slides minimalistic), and your voice should do the rest.

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PowerPoint Presentation Tips #3 - Pay Attention To Visual Hierarchy


Visual hierarchy is a design strategy for organizing elements depending on importance. This goes for font sizes, icon size, contrast and any other visual element in your presentation.

This is an important presentation tip because you want your viewers to know exactly which part of the slide they should be looking at first, second, third and so on.

It’s all about focusing on what can grab the user’s attention first, whether it’s larger font, more space between elements or creating deliberate alignment.

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PowerPoint Presentation Tips #2 - Use Two Or Three Fonts Max


Nothing clutters up a design like too many fonts. We recommend sticking to just two fonts throughout your entire presentation, and three at the most.

It's a good idea to find one larger, bold font for your headers and a separate sans serif font for the rest of your copy. But presentations often utilize an accent font like an italicized or serif font.

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PowerPoint Presentation Tips - Focus On One Idea Per Slide


You don’t want to crowd too much information into one slide. If your slide design is cluttered and ugly, your audience is immediately going to zone out of your presentation and look elsewhere. Instead, use one slide for each thought or idea.

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Impactful Presentation Tips #23 - Make Your Core Message Sing


A call to action is the best way to wrap up your presentation with strength and impact. What do you want your audience to do next? Presenter such as Tony Robbins tells a great story at the end of this presentation, moving his audience emotionally towards change. Perhaps you can find your own styles on how to deliver your call to actions.

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Impactful Presentation Tips #22 - Use A Pause For Key Takeaways


Want the audience to remember something specific? Say it slowly and leave a pause at the end. The silence will emphasize what you said and make it meaningful.

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Impactful Presentation Tips #21 - Leave Your Audience With An Emotional Impression


‘They might forget what you said, but they’ll never forget the way they made you feel’ said the poet Maya Angelou. By leaving them with an emotional impression, from a piece of video with moving music to a line from a song or poem, you’ll strike that resonant chord and end on a high.

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Impactful Presentation Tips #20 - Time Your Presentation


When you get into the flow of your message, it’s easy to go off on a tangent or even spend too long on audience questions. Put your phone on airplane mode and set the stopwatch just as you begin speaking. A quick glance down at the table during a pause will allow you to make sure you’re not going overtime.

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