Saturday 5 June 2021

Customer Service Tips #13 - Always Close Conversations Correctly

Every conversation you close with a customer should end with you saying “Is there anything else I can do for you today? I’m happy to help!” and your customer saying “Yes, I’m all set!” loud and clear. Correctly closing a conversation shows the customer three vital things:

— You care about getting things right.
— You’re willing to keep going until you get things right.
— The customer is the one who decides what “right” is


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