English Proverbs - Get Out While The Going Is Good

Get Out While The Going Is Good

Meaning:

To leave a place or situation before conditions worsen and it becomes difficult to leave.

Example:

With the stock market at an all-time high and further upside looking difficult, we decided to sell our shares and get out while the going was good.

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English Proverbs - Fortune Favors The Brave

Fortune Favors The Brave

Meaning:

If you carry out your plans boldly, the luck is more likely to favor you.

Example:

I know you’re hesitant to accept the overseas position in your Company because the ground realities there are different from what you’ve faced so far, but remember fortune favors the brave.

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English Proverbs - Fools Rush In Where Angels Fear To Tread

Fools Rush In Where Angels Fear To Tread

Meaning:

Fools or inexperienced persons get involved in situations or pursue goals without much thought. In contrast, wise are thoughtful about such situations or goals.

Example:

He sent an angry email without going into the background of the matter – fools rush in where angels fear to tread.

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English Proverbs - Familiarity Breeds Contempt

Familiarity Breeds Contempt

Meaning:

If you know a situation, person, or thing well, you stop respecting them and become careless.

Example:

After working so many years in that role, I don’t like it. I guess familiarity breeds contempt.

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English Proverbs - Fall Seven Times. Stand Up Eight.

Fall Seven Times. Stand Up Eight.

Meaning:

Be resilient and try despite failures. That’s how you succeed.

Example:

Tun Dr Mahathir journey to became a Prime Minister is very difficult, but he kept trying. Eventually he became the 4th and 7th Prime Minister. It’s rightly said: Fall seven times. Stand up eight.

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Perkara Yang Perlu Dielakkan Dalam Khidmat Pelanggan #2 - Bersikap Acuh Tak Acuh

Sesetengah isu pelanggan mungkin kelihatan tidak penting. Tetapi tidak kira betapa kecilnya masalah mereka, adalah penting untuk menunjukkan bahawa anda mengambil berat tentang masalah mereka.

Sikap acuh tak acuh boleh meningkatkan kekecewaan pelanggan dengan cepat dan membuatkan mereka berasa seperti bersendirian dalam menyuarakan masalah mereka.

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Perkara Yang Perlu Dielakkan Dalam Khidmat Pelanggan - Sikap Lepas Tangan

Seringkali, kekecewaan pelanggan bukan disebabkan oleh anda atau organisasi anda. Namun, ianya tidak penting. Perkara utama yang anda perlu lakukan ialah meminta maaf atas isu pelanggan. Jangan sekali-kali bersikap lepas tangan.

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Kemahiran Khidmat Pelanggan #14 - Kesediaan Untuk Belajar

Kesediaan untuk belajar adalah asas untuk mengembangkan kemahiran sebagai pegawai khidmat pelanggan. Anda perlu bersedia untuk mempelajari produk anda, cara berkomunikasi secara berkesan dan mengetahui bilakah anda perlu mengikut atau mengabaikan prosedur syarikat anda dalam melayan pelanggan.

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Kemahiran Khidmat Pelanggan #13 - Bersikap Teliti Dan Sentiasa Bersedia

Dalam khidmat pelanggan, tergesa-gesa dalam  membuat keputusan adalah suatu kerugian. Sebagai pegawai khidmat pelanggan, anda hendaklah sentiasa bersedia untuk melayan pelanggan dan teliti dalam menyelesaikan masalah mereka.

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Kemahiran Khidmat Pelanggan #12 - Empati

Empati ialah kebolehan untuk memahami dan berkongsi perasaan orang lain. Walaupun empati merupakan ciri perwatakan dan bukannya suatu kemahiran, menunjukkan keprihatinan dan pemahaman terhadap pelanggan sangat membantu.

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Customer Service Skills #19 - Tenacity

A strong work ethic and a willingness to do what needs to be done are essential when providing the type of service that people rave about. The most memorable customer service was provided by a single employee who refused to simply follow the standard procedure when assisting someone.

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Customer Service Skills #18 - Ability To Handle Surprises

Customers can be extremely difficult to deal with at times. In these situations, it's beneficial to have a group of people who will take the initiative to create guidelines for everyone to follow in the future.

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Customer Service Skills #17 - Unflappability

Unflappability is the ability of a person to remain calm and even influence others when things get a little hectic. The best customer service representatives understand that they cannot allow a tense customer to cause them to lose their cool.

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Customer Service Skills #16 - Ability To Read Customers

In order to read your customers' emotional states, it's critical that your team understands some basic principles of behavioral psychology. This will help to keep customer interactions positive.

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Customer Service Skills #15 - Time Management Skills

On the one hand, it is beneficial to be patient and spend some extra time with customers in order to understand their problems and needs.

On the other hand, there is a limit to the amount of time you can devote to each customer, so your team must be concerned with getting customers what they want in the most efficient way possible.

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Impactful Presentation Tips #2 - Tell A Story

When you can tell a story that connects with your audience and captures their attention, you've got them wrapped around your finger for the rest of your presentation.

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Impactful Presentation Tips - Be Energetic

Your audience can sense your energy, and if you're standing at the front of the room and speaking through each slide in a monotone, they'll quickly lose interest. You're on stage, and you must keep their attention. Being energetic is the key. Use hand motions or move around the front of the room.

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Presentation Slides Tips #8 - Keep Transitions And Animations Consistent

When adding transitions and animations to your slides and design elements, it is recommended sticking to a single transition and animation type throughout your entire slideshow.

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Presentation Slides Tips #7 - Make It Interactive

There are many more tricks to make your slides interactive. Instead of relying on image and videos, add links to your presentation, whether it’s between slides or even between elements in a single slide to make it interactive.

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Presentation Slides Tips #6 - Use Data Visualization

Data visualization can include anything from charts and graphs to radials and icon charts. It’s essentially taking numbers and statistics and showcasing them in a visual form so that it's easier for your audience to understand at a glance.

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Presentation Slides Tips #5 - Use High-quality Graphics

You don’t want any of the photos, graphics or icons in your presentation to be low-resolution or blurry. Always use high-quality vector graphics that look great no matter how big or small they are.

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Presentation Slides Tips #4 - Stick To One Image Per Slide

When it comes to images and photographs, it’s best to incorporate just one in each slide. There are several different ways to use these images, like as a background, an accent photo or with a color overlay.

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Presentation Slides Tips #3 - Add Audio And Video

One great way to create an interactive presentation is by adding audio and video elements to your slides. This helps you take a break from talking and can give your presentation another dimension.

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Presentation Slides Tips #2 - Stick To Two Or Three Colors

When you start to get four, five, six colors into a presentation, it can start to look messy. A good presentation tip is to choose a color scheme with up to three different colors.

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Presentation Slides Tips - Create Strong Contrast

Always create strong contrast slides to cater to your audience. This means your text should easily stand out against your background. If you have a dark background, all of your text and design elements should be light in contrast, and vice versa.

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Mitos Dan Fakta Tentang Covid-19 #5

Mitos:

Vaksin COVID-19 mengandungi mikrocip.

Fakta:

Vaksin COVID-19 tidak mengandungi mikrocip. Vaksin dibangunkan untuk melawan penyakit dan tidak diberikan untuk mengesan pergerakan anda.

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Mitos Dan Fakta Tentang Covid-19 #4

Mitos:

Vaksin mRNA tidak dianggap sebagai vaksin.

Fakta:

Vaksin mRNA, seperti Pfizer-BioNTech, berfungsi secara berbeza daripada jenis vaksin lain, tetapi ia masih mencetuskan tindak balas imun di dalam badan anda.

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Mitos Dan Fakta Tentang Covid-19 #3

Mitos:

Vaksin COVID-19 menyebabkan variasi.

Fakta:

Vaksin COVID-19 tidak mencipta atau menyebabkan varian virus yang menyebabkan COVID-19. Sebaliknya, vaksin COVID-19 boleh membantu menghalang varian baharu daripada muncul.

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Mitos Dan Fakta Tentang Covid-19 #2

Mitos:

Imuniti semula jadi yang saya dapat daripada penyakit COVID-19 adalah lebih baik daripada imuniti yang saya dapat daripada vaksinasi COVID-19.

Fakta:

Mendapatkan vaksinasi COVID-19 adalah cara yang lebih selamat dan boleh dipercayai untuk membina imuniti terhadap COVID-19 daripada jatuh sakit dengan COVID-19.

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Mitos Dan Fakta Tentang Covid-19

Mitos:

Bahan-bahan dalam vaksin COVID-19 adalah berbahaya.

Fakta:

Hampir semua ramuan dalam vaksin COVID-19 juga merupakan ramuan dalam kebanyakan makanan seperti lemak, gula dan garam.

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Fakta Pengucapan Awam - Fobia Untuk Berucap

Ini mungkin mengejutkan anda! Kebanyakan dari kita lebih takut untuk berucap di khalayak awam berbanding fobia lain seperti kematian, labah-labah, ketinggian dan kegelapan.

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Fakta Pengucapan Awam - Purata Fokus Adalah Singkat

Purata fokus audien hanya bertahan 8 hingga 10 minit. Oleh itu, sebagai penceramah, kita perlu melakukan sesuatu yang baharu atau berbeza setiap 8 hingga 10 minit untuk mengembalikan fokus audien dan menyedarkan audien kita.

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Fakta Pengucapan Awam - Hanya Segelintir Yang Mendapatkan Bantuan Professional

Hanya 8% daripada mereka yang mempunyai ketakutan untuk berucap di khalayak ramai mendapatkan bantuan profesional untuk menjadi pembentang yang lebih yakin dan berkesan.

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Fakta Pengucapan Awam - Gunakan Pengenalan Ucapan Untuk Berhubung Dengan Audien

Anda disyorkan untuk menggunakan 10% dari masa ucapan anda untuk pengenalan. Gunakan pengenalan ucapan anda untuk membina hubungan dan berhubung dengan audien anda.

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Fakta Pengucapan Awam - Kebimbangan Untuk Berucap Adalah Normal

75% atau tiga per empat daripada kita mengalami kebimbangan untuk berucap sebelum memberikan pembentangan atau ucapan di khalayak ramai.

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Fakta Pengucapan Awam - Menambah Fakta Dalam Ucapan Anda

Jika anda mahu audien anda mengingati ucapan anda, maka anda mesti memasukkan fakta dan angka untuk menyokong dakwaan anda. Pastikan fakta dan angka tersebut dipersembahkan dalam cara yang menarik.

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Fakta Pengucapan Awam - Kurangkan Percakapan Untuk Menarik Minat Audien

Kajian mendapati bahawa jika pembentang berucap tanpa memberi peluang kepada audien untuk berinteraksi, maka penglibatan penonton menurun sebanyak 14%. Oleh itu, beri peluang kepada audien anda untuk bertanya soalan dan berinteraksi dengan anda.

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Fakta Pengucapan Awam - Penyampaian Lebih Penting Dari Apa Yang Disampaikan

Kajian menunjukkan bahawa pembentangan yang berkesan dibahagi kepada, 38% intonasi suara, 55% komunikasi nonverbal dan hanya 7% kandungan anda. Justeru, luangkan masa anda untuk menyediakan penyampaian anda daripada mereka kandungan yang hebat.

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Fakta Pengucapan Awam - Pengucapan Awan Mempengaruhi Kenaikan Pangkat

Ketakutan untuk berucap di khalayak ramai juga menyukarkan anda untuk dinaikkan ke jawatan pengurusan. Sekiranya anda berjaya, sukar untuk anda melakukan kerja anda dengan baik memandangkan pengucapan awan adalah nadi kepada jawatan ini.

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Fakta Pengucapan Awam - Pengucapan Awan Mempengaruhi Pendapatan Anda

Kajian menunjukkan pekerja yang takut berucap di khalayak ramai memperoleh 10% pendapatan lebih kurang daripada pekerja yang yakin untuk berucap. Ini kerana hampir setiap industri memerlukan pekerja untuk membentang dengan yakin di hadapan audien.

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