Wednesday 3 July 2013

Root Cause Analysis (RCA)


This 2-day intensive RCA training programme is specially customized to meet training needs of the Logistics Sector in upgrading Senior Management’s capability to meet present and future challenges by applying effective techniques to solve problems.

Root Cause Analysis is a group of techniques developed for the Nuclear Regulatory Board of the United States for solving problems due to Quality, Safety and Pollution. Used correctly, Root Cause Analysis can be both proactive and reactive.

The techniques have beeen extended to the ISO 9000 (2000), ISO 18000 and ISO 14001 standards, and will become in the near future, an essential tool for certification to these standards. Root Cause Analysis is a team-based activity.

Root Cause Analysis is often regarded as a misunderstood activity and made to be similar to traditional problem solving which it is really not. Its goal is to eliminate problems by finding the root cause, which may often be a system, procedurals or human problem.


Course methodology includes a combination of Pre and Post Course Assessment, and Classroom sessions; On Job Training, LCD projector, video presentation as well as work-related application, Real Case Study of Logistics Management problems. Real life Projects and Processes will be used to achieve highest level of efficiency and training quality.


The principal objective of this programme is to equip the participants with an understanding of the tools and to be able to use them to resolve problems by searching in an organized manner the root causes. Root causes are the fundamental causes that need to be addressed in total prevention of the recurrence of the problems.

Participants attending will acquire the following:-

-  Raise their problem awareness
-  Know What is Root Cause Analysis
-  Grasp the need for Proactiveness
-  Be able to use the tools of Root Cause Analysis
-  Enhance their performance
-  Contribute positively to the company activities

Course Content

1. Introduction to RCA

-  Course Overview
-  Course Expectations and Procedures
-  The Goal of Root Cause Analysis
-  Use and Importance of Theory
-  Why is root cause analysis is important to an organization?
-  What are problems?
-  Types of Problems faced at the workplace
-  Symptoms, apparent causes, Root causes

2. Basics of Root Cause Analysis

-  What is a Root Cause?
-  Why most problem solving does not cure the root cause?
-  What is Root Cause Analysis
-  Requirements of Root Cause Analysis
-  Relationships between Problems and causes
-  The Key: Problem Statement
-  When to use the Root Cause Analysis Method
-  Root Cause Methodology

3. Use of techniques and Theory for RCA

-  Checking with reality
-  Problem solving methods available
-  Systematic problem solving approach
-  How analytical and creative thinking must be integrated
-  The Root Cause Analysis Method Topology
-  Examples of Root Causes
-  Tools of Root Cause Analysis
-  The Purpose of Tools
-  Inventory of Tools
-  The Simple and Complex Tools
-  Steps to be taken to resolve the problems – system, human, process,    etc.

4. Root Cause Analysis Tools

-  Tools needed for root cause analysis
-  Discovery of root cause and their difference from symptoms
-  Other Simple Tools Used
-  WHY – WHY Diagramming
-  Complex Tools for RCA
-  Change Analysis as a Tool of RCA

5. Change and Barrier Analysis

-  Discussion of Change Analysis Exercise
-  What is Barrier Analysis
-  When to Use the Barrier Analysis

6. The Tree Diagram

-  Theory and Practicality of tool
-  How and when to use the tool
-  The power of the diagram

7. The Events and Causal Factors Analysis
-  Topology of the Tool

8. Other Important tools of RCA

-  Task Analysis
-  The Tier Analysis Tool
-  The MORT Diagram
-  Other Tools used for RCA
-  The Steps in Conducting Root Cause Analysis

9. Systematic steps for problem solving technique – Apollo Methodology

-  Introduction to the Apollo Method
-  Tools and Methods
-  Application
-  Interpreting the results

10. The Ishikawa Diagram

-  Introduction to the Ishikawa Diagram
-  History of its development
-  3 different ways to use a cause and effect (Ishikawa) diagram
-  Analysing the diagram
-  Using the diagram for superior management decision

11. Problem Solving with 5 whys

-  What it is all about
-  Insights from using the 5 whys
-  Examples of problem solving using the 5 whys

12. Conducting an Actual RCA

-  Participant Case Analysis using RCA Methods
-  A Syndicate Activity
-  Integrating the Tools
-  Preparing for Presentation of Findings
-  Participant Presentations

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